Frequently Asked Questions
Everything you need to know about your Hatley experience.
What are your shipping rates and delivery times?
We offer standard and express shipping options. Delivery typically takes 3-7 business days within North America, though international shipping times vary by destination. Free standard shipping is available on orders over a certain threshold.
What is your return and exchange policy?
Items in their original, unwashed, and unworn condition with tags attached can be returned within 30 days of purchase. Please note that final sale items are not eligible for return or exchange.
How do I care for my Hatley garments?
To maintain the quality and longevity of our products, we recommend machine washing in cold water with similar colors and tumble drying on low. Specific care instructions can be found on the interior label of each garment.
How can I track my order?
Once your order has shipped, you will receive a confirmation email containing a tracking number and a link to the carrier's website to monitor your package's progress.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), as well as digital payment options including PayPal, Apple Pay, and Google Pay for a secure checkout experience.
Are your products sustainably made?
Hatley is committed to quality and responsibility. Many of our collections utilize organic cotton and PVC-free materials to ensure our products are safe for your family and better for the environment.