Returns & Exchanges

At Hatley, we want you to be completely satisfied with your purchase, which is why we offer a 30-day return window for all unwashed and unworn items. If your order isn't quite right, our streamlined process ensures a quick and easy exchange or refund.

1

Initiate Your Return

Visit our online returns portal and enter your order number and zip code to select the items you wish to send back.

2

Print Your Label

Download and print the prepaid shipping label provided at the end of the return request process and attach it to your package.

3

Pack and Ship

Securely pack your items in their original packaging, ensuring all tags are attached, and drop the parcel off at any authorized carrier location.

4

Receive Your Refund

Once our warehouse receives and inspects your return, we will process your refund to the original payment method within 7-10 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing